On The Rise seeks a full-time (40 hours/week) Development Coordinator reporting to the Director of Development & Communications. This newly created position will help On The Rise expand capacity as we grow our Keep The Keys program for newly housed women. The Development team also consists of a full time Community Relations Manager and a seasonal, part-time intern. The Development Coordinator will have the opportunity to recruit, train and manage a Development intern in the Fall and Spring. This is a great opportunity to learn all functions of a small, successful development team.
We seek a highly organized, detail- oriented individual skilled at handling multiple projects at the same time, who displays a commitment to the mission of On The Rise. One year or more experience with databases and office administration highly desired. Experience with donor management software strongly preferred. Must possess ability to interact with a range of constituents: volunteers, donors, board members, event attendees and program participants. Microsoft Office literacy and strong oral/written communication skills required.
Donation Processing & Information Management
- Maintain the donor database (Donor Perfect Online) and the Development Handbook to maximize strategic use of donor information and ensure that On The Rise is following best practices; - Manage all records in Donor Perfect Online, improving systems for tracking gifts, events, volunteer hours, and other information and educating team members on best practices for data management; - Process all cash, in-kind and stock contributions in Donor Perfect Online, entering gift and donor details, generating donor acknowledgement letters, ensuring timely personalization and mailing of letters, and submitting gift codes to accounting; - Create filters and pull reports from Donor Perfect Online for various mailings, reports to donors, revenue analysis, and board reports; - Manage hard and soft copies of all donor communications; -Produce monthly revenue reconciliation reports and work with out-sourced accountant to reconcile the database with the general ledger.
- Organize and manage the development office filing systems; - Assemble informational packets and other materials for meetings, events, and grant applications and assist with mailings and print projects as needed. - Assist Operations team as needed, assisting with in-house events for the women and serving as a back-up for answering phones.
- Assist the team with planning and execution of in-house events (i.e. annual BBQ) community events (i.e. Annual Community meeting) and fundraisers, including but not limited to the annual Prepare for Winter Dinner event held each Fall, an event with 400 attendees that raises over $200,000; - Coordinate the solicitation, follow up, and tracking of all corporate sponsors and individual table hosts and attendees; - Provide data for event marketing materials including invitation, program book and web site.
- Conduct research into foundation and corporate grant opportunities using online tools; - Track grants calendar and assist with grant application preparation and submission.
- Coordinate the list generation, personalization and mailing of two direct mailings per year under the guidance of the Director of Development & Communications.
Marketing & Communications
- Create and send 6 – 12 e-communications (communications that complement the quarterly e-newsletter Cup of Sugar, produced by the Community Relations Manager) using Constant Contact to publicize events, request donations, and steward donors and volunteers; - Manage hard and soft press clippings.
- Like all employees, the Development Coordinator will be flexible and open to “pitching in” as needed with other duties that arise in the course of the organization’s day-to-day operations, - Like all employees, the Development Coordinator is expected to strive to continuously increase skills and competence, e.g. taking advantage of opportunities for professional networking and continuing education
This is a full-time (40 hours per week) position that requires occasional evening or weekend hours. Annual salary is low to mid $30K’s. Generous health and dental benefits, sick and vacation time, and short and long term disability.
HOW TO APPLY:
Please e-mail your resume and cover letter as two separate pdf attachments, describing your interest in the position and the organization, as well as your related experience to: firstname.lastname@example.org with the subject line Development Coordinator. No phone calls please.
Development & Communications Internship,
May - Sept 2015
Description of Position
A unique opportunity to gain professional experience in non-profit operations by assisting a small-shop development department in all aspects of fundraising, volunteer management, event planning, information management, and donor and volunteer relations. You will succeed here if you possess extreme attention to detail, creativity, resourcefulness and a collaborative spirit. This position does not involve direct-service to the women we serve. Please submit a cover letter and résumé with a focus on why this internship is of interest to you. The position is unpaid.
20 hours per week, suggested 3 days per week starting in June 2015 through Sept. 2015. There is flexibility with work schedule should school conflict.
Development & Communications support—Information management, community relations, and donor and volunteer stewardship – Responsibilities include:
- Support the Development team (the Director of Development and Communications, the Community Relations Manager, and the Development Assistant).
- Actively seek out online resources for volunteer opportunities, maintain volunteer postings and communicate with interested individuals about the ways they can get involved.
- Manage volunteer calendar of in-house and off-site volunteer activities, (e.g. volunteer lunch cooks, Moving Home Drive leaders) via email and phone.
- Help coordinate volunteer projects, greet volunteers and donors at the door, and accept donations and accurately record donations.
- Support planning and execution of events - such as the Prepare For Winter Dinner, monthly open houses, donor events, in-house events (summer barbeque, for example), and volunteer days.
- Learn the development database, Donor Perfect Online, and assist with accurate data-entry such as in-kind donations that are received.
- Solicit silent auction items for young professional events; manage data entry of items received, (this will be a large part of the weekly work-load)
- Represent On The Rise via telephone, email, and through personal contacts within the community.
- Remain flexible and pitch in as needed with other duties that arise, e.g. assist with collecting, sorting, and organizing of clothes, toiletries, and the other in-kind donations that are directly distributed to program participants. Ensure women have access to these tangible essentials throughout the week.
Commitment to our Mission & Skills Needed:
- Excellent verbal and written communications skills.
- Interest in in fundraising, special events, and communications.
- Proficiency in MS Office, social media.
- Personal discretion and the ability to gauge boundaries while in the Safe Haven and interacting with Program Participants.
- Professionalism, organization and self-starting approach to work is highly desired.
We are searching for a team player who has a desire to learn. As the Development activities and the Safe Haven Program take place in the same space, the candidate must be comfortable engaging with program participants on a daily basis.
Please submit your résumé and cover letter as attachments to Marisa Serrano, Community Relations Manager, email@example.com. Please write "Development Internship - Your Name" in the subject line. Kindly express why this is opportunity is of interest to you.
The Program Associate position offers a unique opportunity that includes direct service with program participants, administrative and facility responsibilities, and event planning.
Office – shared duties
Answer telephones and handle inquiries, messages, etc. Maintain telephone log
Assist program participants with access to office & administrative infrastructure as appropriate – using phones, sending and receiving mail and faxes, making copies, performing internet searches, etc.
Process incoming and outgoing mail
Provide light administrative support for all staff: copying, drafting letters, posting job vacancies, making signs, assisting with special projects
Program support – shared duties
Data entry for database of program activity logs (Apricot)
Responsible for weekly & monthly food purchasing
Manage organizational communications between On The Rise and program participants as guided by Advocacy Team – signs and schedules.
Administer and track programs’ disbursement of discretionary funds and gifts for women.
Attend advocacy team meetings
Support program activities as guided by Advocacy Team. Plan and stage program events (parties, holidays, community activities, etc.) and office events (parties, meetings, trainings, etc.)
Manage on-site storage for program participants, as guided by Advocacy Team
Occasionally, as needed, stand in for Community Advocates by directly staffing Safe Haven
Accounting related tasks
Petty cash and gift card logs and reconciliations
Periodic (biweekly) packets for outsourced bookkeeper
Mail-in bank deposits
Office systems, equipment, appliances
Responsible for purchase/maintenance/disposal of equipment and appliances as needed, including leased copier/scanner
Liaise with outsourced network administrator and support for tech trouble-shooting. Proactively maintain office computer hardware and software systems, monitor computer backups
Maintain telephone/voice mail system and programming.
Site supervision and management
Track and maintain other physical assets and related information - operating instructions, maintenance contracts, warranties, etc.
Responsible for all aspects of property maintenance: interior (program spaces, offices, common areas) and exterior (building, garden, fences, sheds, parking lot), with support of contractors/service providers, volunteers, and staff
Select and manage maintenance and repair projects, negotiate with and supervise contractors, coordinate and schedule with program and staff needs
Ensure compliance with local, state and federal regulatory agencies (fire safety, handicapped accessibility, health inspection); liaise with inspectors, initiating changes and repairs as necessary
Manage and track keys and locks; program alarm system and monitor monthly activity log
Ensure that building and custodial supplies are ordered and purchased on a timely basis – cleaning, electrical, HVAC filters
Like all employees, the Program Associate will be flexible and open to “pitching in” as needed with other duties that arise in the course of the organization’s day-to-day operations.
Like all employees, the Program Associate is expected to strive to continuously increase skills and competence, e.g. taking advantage of opportunities for professional networking and continuing education
Overview of On The Rise, Inc.
On The Rise, Inc. (OTR) is a dynamic, Cambridge, MA-based non-profit founded in 1995 that serves women in crisis and homelessness throughout the region. Our Safe Haven Program’s innovative approach has unprecedented success with women who are unable to make full use of other community programs for reasons that may include their histories (trauma, violence and abuse are ubiquitous) and present conditions (many women are coping with multiple issues, from physical and mental health concerns, to addiction, criminal histories, and more). In the face of these obstacles, women who participate in OTR’s programs leverage their initiative and core strengths to find safety and discover new possibilities.
Description of Position
This full-time exempt position reports directly to the Program Director. One position on the 6-person Advocacy Team is currently open. The position may be filled by an experienced individual with high school diploma or GED who has at least three years’ direct service experience with trauma survivors, substance users, people with mental health issues and/or homelessness. Relevant life experience will also be strongly considered for the position. Fluency in Spanish or Creole strongly preferred.
An advocate’s responsibilities begin at the Safe Haven, a daytime program where women experiencing trauma and homelessness may address some basic human needs such as food, clothing, rest and hygiene. At the Safe Haven Community Advocates spend both casual and intensive time with individual women, many of whom are trauma survivors, struggle with mental and physical health issues, and substance use/abuse.
The Advocacy Team builds relationships with the women in this environment, and these relationships are the basis for long-term, broad-based support both inside and outside the Safe Haven. Such support may take the form of assistance in using other programs through accompaniment and advocacy; support may relate to a wide range of issues, including housing, drug and alcohol treatment, domestic violence, sexual assault, childhood and adult trauma, legal and criminal issues, parenting issues, physical and mental health issues, applying for public benefits, budgeting, sexual identity and orientation, and more.
Hours: OTR’s normal business hours are 8-4 on weekdays. The Safe Haven is also open on most Saturdays and most holidays. In order to ensure adequate staffing during all the Safe Haven’s scheduled operations, Community Advocates schedules may include one Saturday monthly and occasional holidays and exclude occasional weekdays.
Responsibilities: Members of the Advocacy Team are expected to rise to the following challenges--
- Direct service to women, providing broad-based, long-term emotional and general support to women in the Safe Haven, with other programs and offsite (at the hospital, in court, at other community programs, etc.)
- Working with women to help them articulate their needs, supporting them in meeting these needs, helping them work through issues including housing, drug and alcohol abuse and treatment, domestic violence, sexual assault, childhood and adult trauma, legal and criminal issues, parenting issues, physical and mental health concerns, benefits, budgeting, sexual identity and orientation, and more
- Facilitating women’s access to other programs including information and referral, accompaniment to and advocacy at other agencies and programs, coordinating follow-up care and assistance
- Crisis intervention and harm reduction, including assessment of danger and risk
- Collaboration within the Advocacy Team to provide a safety net of support for women at OTR that is not wholly dependent on particular staff members, and to leverage the diverse skills of different team members in complex, multi-layered problem-solving
- Strengthening professional relationships within the continuum of service providers, enhancing the success and effectiveness of referrals between OTR and other programs, and providing a smoother integration for women into and through the system – in keeping with OTR’s “mortar between the bricks” philosophy
- Acting as occasional “ambassador” of OTR to community members, donors, and other interested parties at site visits, open houses, and other organizational events
- Regular exercise of independent judgment and discretion
- Participation in maintaining a safe, clean, healthy physical environment, adequate supplies, etc.
- Certain aspects of day-to-day program management, e.g. meetings, scheduling
- Recordkeeping and reporting
- Active participation in program development and evaluation, identification of service gaps, etc.
- Like all OTR employees, Community Advocates will be flexible and open to “pitching in” as needed with other duties that arise in the course of a 13-employee organization’s day-to-day operations.
- Like all OTR employees, Community Advocates are expected to strive to continuously increase skills and competence, e.g. taking advantage of opportunities for professional networking and continuing education
What We Are Looking For
On The Rise enjoys an excellent reputation within the support of a committed and diverse community. We are looking for a person who can build on our strong history and excellent programming, to continue to increase the quality and positive impact of our programs on women in crisis and homelessness.
- Personal experience with the issues facing the women who use our services (homelessness, trauma, substance use/abuse, domestic violence, physical/mental health issues, etc.)
- Exceptional commitment to the mission of On The Rise and to furthering this mission through direct service to women
- Demonstrated interest in or prior work with trauma, substance abuse, mental health, homelessness
- Understanding of and/or prior work using harm reduction and relational approaches, and to using these approaches to achieve social justice aims through direct service
- Knowledge of human service agencies and programs throughout Greater Boston
- Commitment and tact in contributing to the work of a multi-disciplinary team and assisting a diverse population, while maintaining personal standards and performance
- Desire to keep learning and stretching
- Determination to “meet each woman where she is” using creative, professional approaches
- Strength and self-knowledge in maintaining personal/professional boundaries, acknowledging personal limitations
- Judgment and experience in helping women prioritize competing, often conflicting, needs
- Rapport and discretion in dealing with sensitive, confidential matters
- Sense of humor
- Ability to work in a diverse and fast-paced environment; open to new ideas
- Microsoft Office literacy and internet savvy
- FLUENCY IN SPANISH or CREOLE strongly preferred
A valid driver's license and a personal vehicle are required for light to moderate use for employment purposes. Salary commensurate with experience plus great benefits.
On The Rise is partially supported by MOVA through the 1984 VOCA grant from the Office of Victims of Crime, Office of Justice Programs, and the U.S. Department of Justice.
On The Rise recognizes the importance and benefits of diversity in the workplace and the community. We are an AA/EOE, and we strongly encourage people of color to apply. Individuals who have experienced homelessness or overcome other significant life challenges are strongly encouraged to apply.
How to Apply
Please send your resume and a cover letter addressing the questions below:
- What excites you about On The Rise’s mission?
- What are your strongest skills and qualifications that will help you in this position?
Please submit your materials to:July.firstname.lastname@example.org with "Community Advocate " in the subject line.